You have full control over your ELLA account and how you sign in. Whether you’re using a personal login, a passkey, or your organization’s SSO, everything is managed through your Account Center, powered by Clerk.
We offer several ways to log in to your account, including email links, passkeys, and Single Sign-On (when enabled by your organization).
When signing up for an account, you'll need to provide and verify your email address. Once you've logged in and created an account, you'll be able to add additional authentication methods to your account.
If your advisor invites you to ELLA, you may receive a link shaped like app.exitwithella.io/{your-firm} instead of the standard sign-in page. This link opens a portal branded with your firm's logo and name, so you know exactly which firm you're signing in with.
If you already have an ELLA account, enter your credentials to sign in as usual.
If you were invited and don't have an account yet, the portal takes you straight to sign-up instead of sign-in.
If the link looks wrong or isn't your firm, select "Wrong workspace?" to go to the standard ELLA sign-in page instead.
Every branded portal is still powered by ELLA and uses the same secure Clerk-based sign-in underneath. Your firm's name and logo are shown for clarity; your login credentials and security settings work exactly the same as on the standard sign-in page.
You can access your account settings from the sidebar:
Open the user menu in the bottom-left corner of your screen.
Select Account settings.
This opens our Account Center (hosted by Clerk), where you can:
Update your name and email address
Manage your authentication methods
View connected sessions
Sign out from all devices
In addition to email and SSO (when enabled by your organization), ELLA supports adding a passkey to your account as an additional layer of security. You can manage these options at any time in the Account Center.
By default, you will log in using an emailed login link. When you enter your email on the login screen, ELLA sends a secure login link to your inbox. Clicking that link signs you in instantly, so there is no password to remember or manage. This is also more secure than using a password, as it requires a separate email to be sent to a device you have access to.
Passkeys allow you to sign in using Face ID, Touch ID, or your device’s built-in security instead of passwords. They’re faster, more secure, and work across devices that share your iCloud Keychain or other credential manager.
To enable passkeys:
Go to Account settings → Security
Select "Add passkey"
Follow your device’s prompts to register
If your organization has enabled SSO (via Microsoft, Google, or another identity provider), you’ll see an SSO option on the ELLA sign-in screen.
Use your organization credentials to log in.
If SSO is enforced for your org, you must use that method to access ELLA.
All SSO connections are managed by your organization’s admin.
From your Account settings → Active sessions, you can:
See which devices are currently signed in
Revoke sessions remotely if you lose a device
Sign out of all devices for extra peace of mind
Always keep your browser and operating system updated.
Use a passkey whenever possible — it’s stronger than a password or email link.
Always remember to sign out from shared or public devices.
If your organization uses SSO, contact your administrator if you lose access to your primary login.
If you can’t log in:
Check that you’re using the same email or SSO provider tied to your ELLA account.
Look for your login link email in your inbox or spam folder.
If your organization uses SSO, confirm that your account is active in their system.
Still stuck? Reach us at [email protected].
